Refund policy

At Sonal Beads, we like keeping things simple and transparent.
Since we work on wholesale pricing with super low margins, we don’t accept returns or exchanges.

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DAMAGED OR MISSING ITEMS

If something arrives damaged or an item is missing, don’t worry — just reach out to us on 9820332859 (normal or WhatsApp call).
We’ll either refund the amount or add a replacement in your next order — whichever works best for you.

Please note, an unboxing video is required for all damage or missing item claims to help us verify and resolve the issue quickly.

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LIMITATIONS

As we operate on low margins, re-shipping single items isn’t always possible, but we’ll always make sure you’re taken care of 💛